Help
If none of this answers it, write to us and a person will reply.
I lost my progress
Progress is stored on your phone only. There is no account and no cloud copy, which is why we never see it and also why we cannot restore it. It is lost if you uninstall the app, clear its storage, or move to a new phone.
An ad will not load, or a reward did not arrive
Rewards are paid when a clip finishes. If you close a clip early, or it fails to load, nothing is taken from you. Try again in a moment, or choose the option that skips it.
Ads need an internet connection. Without one, the offers that depend on a clip simply do not appear, and the rest of the game works as normal.
Can I turn off personalised ads?
Android has a global switch: Settings → Google → Ads. The games keep working exactly the same. In Drazzle ads are never personalised in the first place.
Drazzle
The "Watch a clip" button is missing
It only appears when a clip has actually loaded, which takes a few seconds after the game starts and needs a connection. "3 more marbles" is offered once per attempt at a land, after you run out.
I won a land but only got one star
A land cleared with the extra marbles from a clip counts, but gives one star. Clear it without them, with marbles to spare, for the second and third stars.
How do I turn the glass?
With the arrows at the sides. Touch the glass to aim, slide the dragon along the rope to move where the marble starts, and press drop.
Is there anything my child can accidentally buy?
Drazzle sells nothing. In our other games there is at most one purchase, and it must be confirmed through Google Play like any other purchase. Nothing is priced in an invented currency and nothing is time-limited.
You can require a password for every purchase: Play Store → Settings → Authentication.
I paid to remove ads and they came back
Open the game's shop and press Restore purchase. That asks Google Play what you own and puts it back. It works on a new phone too, as long as you are signed in with the same Google account. If that does not fix it, email us the order number from your Google Play receipt.
Something is broken
Tell us which game, what phone you have, and what you were doing when it happened. A screenshot helps enormously.